Temp to Perm
$17.00 - $20.00
This person is a key member of the team that will be responsible for assisting with the management of a team of 6 technicians. This position will be based in our Norristown office .
Job Duties: Review the status of jobs in progress and coordinate the scheduling of new work as well as evaluate efficiency with dispatching. Follow up with customers messages in a timely manner to eliminate the need for repeated follow ups from the customers. Communicates regularly with customers to verify satisfaction of services and determine need for additional work. Works directly with customers to resolve billing disputes in a timely manner. Reviews potential problem invoices with department staff so that invoices are adjusted fairly.
Review back log of "on demand" calls & quoted repairs to verify scheduling. Communicate with other departments to coordinate man power, evaluate scheduling conflicts and check on project statuses. Maintains communication between office & field. Provides technical support to field technicians when necessary. Evaluates the need for, and coordinates internal and external training for field & office employees. Works with the team on solutions to problems, increasing effectiveness and exploring new opportunities. Assists customer service representatives in necessary areas for customer feedback and follow up after work is completed. Maintains on-call schedule.
Additional duties as required. Qualifications: 2 year office/customer service experience. Strong computer skills with MS Office applications. Exceptional communication skills, both verbal & written. The ability to prioritize work to maximize efficiency. To be able to handle multiple projects and work independently. Great organizational skills. Ability to solve practical problems
Qualifications & Experience
- Office Administrator
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PeopleReady Skilled Trades is a specialized division of PeopleReady, a TrueBlue company (NYSE: TBI). Since 1987, we have connected tradespeople and work across a wide range of trades, including carpentry, electrical, plumbing, welding, solar installations and more. Whether you need a single tradesperson or require a coordinated effort to dispatch skilled workers across multiple projects, we ensure you have the right people with the right tools, on-site and on time.