Service Dispatcher

SARASOTA, Florida
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Overview

Location

SARASOTA, Florida

Job Type

Temporary

Branch Number

905

Hourly Rate

$ - $20.00

Work Hours

Morning

Experience Required

Interested? Apply Now

Job Description

Do you love technology and have a knack for organizing, coordinating, and problem-solving? Are you an effective communicator looking to hone your skills into a great career? We are currently looking for a service dispatcher in the Sarasota, FL area. This position will be temporary to permanent for the right person and runs Monday thru Friday 7a-3:30pm. Pay is based on experience.

Responsibilities

Duties may include but are not limited to:

  • Coordinating with other service department staff members such as mechanics or repair workers to ensure that repairs are completed within specified time frames
  • Maintaining records of work performed, including dispatch logs, service orders, repair orders, work orders, and other documents related to the work done by employees
  • Responding to customer complaints regarding service issues such as poor service quality or long wait times for repairs
  • Maintaining communication with field technicians and dispatchers to ensure that appointments are kept on time and service is provided efficiently
  • Determining the nature of customer requests for service, such as plumbing repairs or air conditioning maintenance
  • Documenting service calls and work orders in a computerized database system or on paper logs
  • Explaining customer options for resolving problems, such as ordering new equipment or arranging for repairs to be done by another company or individual
  • Scheduling technicians and other staff members to ensure that all jobs are completed within specified time frames
  • Coordinating directly with customers to schedule appointments, answer questions, and provide information about services offered by the company


Qualifications & Experience

  • Decision-making. Dispatchers should have good judgment skills and the ability to make decisions quickly
  • Communication
  • Compassion
  • Multitasking
  • Teamwork
  • Emotional control
  • Technological skills
  • Organization
  • Must be able to successfully complete hiring requirements of Background, Drug Screen and MVR check.

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PeopleReady Skilled Trades is a specialized division of PeopleReady, a TrueBlue company (NYSE: TBI). Since 1987, we have connected tradespeople and work across a wide range of trades, including carpentry, electrical, plumbing, welding, solar installations and more. Whether you need a single tradesperson or require a coordinated effort to dispatch skilled workers across multiple projects, we ensure you have the right people with the right tools, on-site and on time.