Technical Writer
Norfolk, VAOverview
Job Description
- Develop, maintain, and update technical documentation and instructional materials for SMARTS applications, workflows, and business processes.
- Create step-by-step user guides, quick-reference sheets, process documentation, instructional manuals, and standard operating procedures.
- Translate technical system functionality and complex workflows into clear, accurate, user-friendly documentation.
- Collaborate with subject matter experts, managers, developers, support personnel, and end users to gather and verify technical information.
- Create and maintain workflow diagrams, process maps, and visual documentation using Microsoft Visio or similar software.
- Review and revise documentation to reflect system updates, user interface changes, enhancements, and business process improvements.
- Maintain documentation libraries, repositories, templates, and version control.
- Gather user feedback and identify opportunities to improve documentation clarity, usability, and consistency.
- Support employee training and system utilization through instructional materials and reference documents.
- Organize and maintain documentation repositories and related learning materials.
- Manage multiple documentation projects and updates while meeting established deadlines.
- Maintain professionalism and confidentiality when handling system information and sensitive documentation.
- Perform additional duties as assigned based on operational needs.
Responsibilities
- High school diploma or equivalent.
- Minimum of two years of experience in technical writing, technical documentation, business process documentation, systems documentation, or a related field.
- Strong written and verbal communication skills.
- Excellent technical writing, proofreading, editing, and organizational skills.
- Proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook.
- Ability to simplify complex technical information into clear, user-friendly language.
- Ability to gather information from subject matter experts and translate it into accurate documentation.
- Ability to manage multiple projects, adapt to changing priorities, and meet deadlines.
- Ability to work independently and collaboratively with cross-functional teams.
- Understanding of document standards, templates, and version control practices.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Associate degree, technical training, or coursework in business, communications, information systems, education, or a related field.
- Experience creating instructional materials, workflow diagrams, process maps, or systems documentation.
- Experience supporting software applications, business systems, or operational processes.
- Familiarity with Microsoft Visio or similar process-mapping software.
- Experience with SharePoint, documentation repositories, or document management systems.
- Experience supporting employee training and business process improvement initiatives.
The hourly rate for this position is $22-$25/hour. This range is a good-faith estimate based on factors such as relevant skills, experience, education, training, geographic location and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. Applications are accepted on an ongoing basis unless a deadline is otherwise stated.
In addition to monetary compensation, we offer a competitive benefits package which includes 401k, medical, dental, vision, life and AD&D, short-term disability, critical illness, accident and hospital indemnity. More information can be found by visiting flimp.live/TrueBlueAssociates. Other compensations include referral bonuses opportunities. Learn more at https://skilled.peopleready.com/referral/.
PeopleReady Skilled Trades is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religious affiliation, color, national origin, gender, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other basis protected by law. We will get to know you and connect you with jobs that match your skills, experience and preferences. We work hard every single day to find jobs so each employee has opportunity and variety in their work.
TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at HR-Advice@trueblue.com or 1.800.610.8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.
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PeopleReady Skilled Trades is a specialized division of PeopleReady, a TrueBlue company (NYSE: TBI). Since 1987, we have connected tradespeople and work across a wide range of trades, including carpentry, electrical, plumbing, welding, solar installations and more. Whether you need a single tradesperson or require a coordinated effort to dispatch skilled workers across multiple projects, we ensure you have the right people with the right tools, on-site and on time.
